Warranty Policy

Warranty

Vakaros products and accessories are guaranteed against manufacturing defects for two years from the original date of purchase. This warranty is non-transferable and only applies to the original purchaser for new devices purchased from Vakaros or an authorized Vakaros reseller. Vakaros's sole obligation in the event of such defects during this period is to repair or replace the defective part or product with a comparable part or product at Vakaros's sole discretion. Except for such repair or replacement, the sale, processing or other handling of this product is without warranty, condition or other liability even though the defect or loss is caused by negligence or other fault. Vakaros is not responsible for shipping costs associated with warranty returns. Vakaros assumes no liability for any accident, injury, death, loss, or other claim related to or resulting from the use of this product. In no event shall Vakaros be liable for incidental or consequential damages relating to or resulting from the use of this product or any of its parts.

Damage resulting from abuse, misuse, accident, or normal wear and tear is not covered by this or any warranty. The types of damage not covered by this warranty include, without limitation:

Damage caused by a product being struck by a person or object.

Damage caused by a product being dropped onto any surface from any height.

Damage caused by line or other components rubbing across the surface of a product.

Damage caused by a product being incorrectly mounted, whether by a Vakaros representative or not.

Water damage to electronics that occurs as a result of any of the above types of damage having compromised a product's waterproofness. 

Smashed LCD screen(s).

 

Repair


For products outside of the warranty we offer a paid repair option. If you return your Vakaros product to us, we will diagnose and repair your product if possible. The diagnostics are a flat $75 and repair service is $100 per hour. If you move forward with a repair the diagnostic charge will go towards the service cost or replacement cost if repair is not possible. In the case of repairs, the buyer is responsible for all shipping expenses. These expenses are not refundable.

To initiate a repair, please contact sales@vakaros.com



Returns and Exchanges

Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds will be subject to a $200 restocking fee, and the buyer will be responsible for all shipping costs.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer or shipping fulfillment center you may have received it from.

There are certain situations where only partial refunds are granted (if applicable). These cases may include any item outside of its original condition or damaged or missing parts for reasons not due to our error.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@vakaros.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@vakaros.com

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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